Refund & Cancellation Policy

1. Purpose of This Policy

This Refund & Cancellation Policy explains how Digital Arvind PPC handles cancellations, service fees, advertising budgets and refund requests.

Because digital marketing services may involve advance planning, account setup, campaign development, strategy, creative work, research and third-party advertising platforms, refund eligibility depends on the nature and stage of the service.

2. Service Fees & Advertising Budgets

Advertising spend is generally charged or consumed by the relevant advertising platform and is not the same as Digital Arvind PPC's professional service fee.

3. Cancellation Before Work Begins

If a client requests cancellation before substantial work has begun, we may review the request and determine whether any eligible amount can be refunded after deducting applicable payment processing charges, administrative charges or work already completed.

Refunds are not automatic solely because a service was purchased. Eligibility depends on the service, agreement and stage of work.

4. Cancellation After Work Has Started

Once work has started, fees associated with completed or substantially completed work are generally non-refundable.

This may include:

• Account and campaign setup.
• Strategy and planning.
• Keyword research.
• Campaign structure development.
• Ad copy and creative preparation.
• Tracking or analytics setup.
• Landing-page recommendations or implementation.
• SEO research and implementation work.
• Reporting and campaign analysis.
• Other agreed professional services already delivered.

5. Monthly Services

For recurring monthly services, cancellation requests should be submitted before the next billing cycle whenever possible.

Cancellation does not automatically create a refund for the current billing period if services have already been delivered or work for that period has commenced.

6. Advertising Spend

Money allocated to advertising platforms is subject to the rules, billing systems and refund procedures of the respective platform.

Digital Arvind PPC cannot independently reverse advertising charges imposed by a third-party advertising platform.

7. No Performance-Based Refund Guarantee

Digital marketing results depend on factors including market demand, competition, advertising auction conditions, budget, website performance, conversion tracking, customer response, platform algorithms and industry restrictions.

Therefore, unless expressly agreed in a written service agreement, refunds are not provided solely because a campaign does not achieve a particular lead volume, sales target, ranking, CPC, CPA, ROAS or conversion rate.

8. Platform Suspension or Disapproval

If an advertising platform disapproves advertisements, restricts delivery, suspends an account or changes its policies, Digital Arvind PPC may assist with troubleshooting, policy review and reasonable remediation within the agreed scope.

However, third-party platform decisions are outside our direct control and do not automatically qualify for a refund.

If a problem is caused by inaccurate information, prohibited products, unsupported claims, missing licenses, client-side changes or other matters outside our control, refund eligibility may be affected.

9. Client-Caused Delays

Delays caused by missing information, unavailable account access, delayed approvals, website issues, payment problems or other client-side dependencies may affect delivery timelines.

Such delays do not automatically create a right to cancel services or obtain a refund for work already completed.

10. Refund Request Process

Refund requests should be submitted in writing to either of our official business email addresses.

Please include:

• Your name or business name.
• Invoice or transaction reference, where available.
• Service purchased.
• Date of payment.
• Reason for the refund request.
• Any supporting information relevant to the request.

We will review the request after considering the service agreement, payment status, work completed, third-party charges and applicable law.

11. Approved Refunds

Where a refund is approved, the refund method and processing timeline may depend on the original payment method and applicable payment processor.

Applicable transaction, payment-processing or administrative charges may be deducted where permitted by the applicable agreement and law.

12. Non-Refundable Situations

Unless otherwise agreed in writing, refunds will generally not be available for:

• Work already completed or substantially completed.
• Campaign setup and strategy already delivered.
• SEO research or implementation already performed.
• Creative or website work already delivered.
• Third-party advertising spend already incurred.
• Third-party platform charges outside our control.
• Results not meeting an unstated or informal expectation.
• Client delays or failure to provide required access/information.
• Policy restrictions arising from the client's products, services or business practices.

13. Dispute Resolution

We encourage clients to contact us first so that concerns can be reviewed and resolved professionally.

Nothing in this policy is intended to remove or restrict any rights available to consumers or clients under applicable law.

14. Policy Updates

Digital Arvind PPC may update this Refund & Cancellation Policy from time to time. The latest version published on this page will include the applicable update date.

15. Contact Information

For refund, cancellation or payment-related questions, contact Digital Arvind PPC through either official email address.